Salary Range: RM 2,000 – RM 4,500
Work Location: Southkey, Johor Bahru
Job Type: Full-Time

Qualifications:

• SPM and above
• Proficiency in Mandarin and English
  

Key Responsibilities:

As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships. Your responsibilities will include:

• Answering Customer Inquiries: Responding promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.
• Updating Customer Shipment Details: Keeping customers informed about the status of their shipments, tracking information, and expected delivery times.
• Updating Customer Payment Status: Maintaining accurate records of customer payments and communicating payment updates to customers.
• Reminding Customers to Make Payments: Sending payment reminders and assisting customers with any payment-related queries.
• Identifying Cross Sales Opportunities: Recognizing opportunities to promote additional products or services that align with customer needs and preferences.

If you are a proactive, customer-focused individual with strong communication skills in both Mandarin and English, and you’re interested in a role that involves helping customers, maintaining records, and identifying sales opportunities, we encourage you to apply for the position of Customer Service Executive. Join our team and contribute to our commitment to excellent customer service.